As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The Harborview Medical Center's 6NJB Hand, Foot and Ankle Clinic, has an outstanding opportunity for a Health Service Manager (Full-Time, Day Shift). The Health Service Manager develops and oversees departmental cost centers to assure alliance with and adherence to the organization’s mission, vision, values, strategic goals, and business strategies. Emphasizing service excellence, patient safety, employee engagement and organizational integration, the manager leads the department in overall program development and service priorities. The Clinic Manager is accountable for all Patients are First goals by working to achieve their Leader Accountability Management metrics. Overall effectiveness is exhibited by:
•Effective managing, developing, and evaluating the competence and engagement of assigned workforce. •Effective operational problem solving and communication at all levels. •Effective interdisciplinary and interdepartmental collaboration and service coordination. •Effective evaluation of departmental practices, policies, and continuous process improvement. •Effective planning and evaluation of space, resources, numbers and skills of staff to fulfill mission.
Organization/Time Management/Decision Making & Problem Solving • Establishes effective work priorities, methods and project flow for self and assigned workforce. • Runs effective meetings, teams, etc that produce tangible, timely results. • Meets deadlines, project goals, and follows up on departmental/clinical/satisfaction issues in a timely manner. • Displays resourcefulness and innovation in decision-making and problem solving. • Demonstrates ability to consider the impact of unit/department-based decisions and actions on the overall organizational philosophy and goals. • Orchestrates change to improve clinical and organizational outcomes.
Internal Relations and Teamwork • Promotes an open, respectful, collegial, fun, working environment with other managers. • Resolves conflicts tactfully, flexibly and diplomatically. • Demonstrates ability to compromise, cooperate, and negotiate appropriately. • Demonstrates maturity, poise, responsiveness and judgment in day-to-day activities. • Collaborates and promotes team building with all disciplines and departments. • Inspires teams and individuals to give their best to achieve desired patient, team and organizational outcomes. • Respects and welcomes diversity in team members’ backgrounds and contributions.
Human Resources Management • Mentors, coaches, and develops staff for customer service and service excellence standards. • Hires based on behavioral interviewing techniques for right person to right role. • Creates an environment that is conducive to staff support, growth and satisfaction. • Maintains accessibility, response, and follow-through on off shifts and weekends. • Motivates, stimulates and positively influences others. • Maintains competent employees through the orientation, evaluation, feedback, continuing education, competency standards and formal disciplinary action processes. • Keeps up-to-date on employee evaluations. • Provides a range of mechanisms for staff to voice concerns, give feedback or make suggestions. • Demonstrates appreciation of the organizational value of a diverse workforce. • Maintains appropriate staffing to fulfill service priorities. • Demonstrates knowledge and skill in working with labor issues/concerns. • Maintains all necessary paperwork (personnel files, leave records, PAF updates, etc) for unit/departmental employees.
Regulatory Management • Maintains a safe environment, identifies and reports all safety related issues to the proper departments. • Uses HMC policy and procedures, reference manuals and qualified resources for guidance. • Responds appropriately to emergency situations and drills. • Ensures unit/department practices are compliant with regulatory agencies and standards. • Intervenes to address illegal/unethical/unprofessional professional practice of any member of the health care team. • Initiates, implements and evaluates appropriate CQI activities in the unit/department. • Reviews incident reports, complaints and other unanticipated events and initiates action plans as appropriate. • Ensures that the environment is in compliance with regulatory laws and standards.
Financial Management • Provides input into capital and operational budgets. • Routinely monitors, manages and controls responsible budgets reporting variance as appropriate. • Develops standards for and monitors employees’ productivity. • Maintains final approval for unit/department payroll. • Manages resources effectively to cover priority needs. • Anticipates and works with Administrator on variances based on unanticipated changes that will affect budget.
Patient Care Management • Maintains clinical knowledge base related to clinical area and practice standards for assigned areas. • Maintains appropriate age specific competencies for assigned areas. • Incorporates into decisions that affect clinical practice current trends in care delivery, human error, patient safety, technology, patient population, and economic climate. • Acts as a timely resource for staff in complex problem solving involving patient and family issues. • Actively elicits patient/family/physician/other discipline perceptions of care and makes changes for improvements. • Participates in clinical benchmarking, studies, and pilots for the improvement of patient safety and quality outcomes. • Collaborates with relevant other clinical disciplines to assess and address the needs of patient populations served. • Maintains professional relationship through memberships in professional organizations, networking, and high professional visibility (certifications, speaking, publishing, etc.)
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.