UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
UW Medicine (UWM) has an exciting opportunity for an enthusiastic TRANSFER CENTER DIRECTOR to manage the UW MEDICINE TRANSFER CENTER. The UWM Transfer Center provides a 24/7 single point of access for patients needing emergent and urgent transfer into UWM hospitals. Annually, the Transfer Center coordinates approximately 5,000 specialty consults and over 8,000 patient transfers from hospitals throughout the Pacific Northwest (WWAMI region) into UWM hospitals. Transfers into UWM are streamlined through a multidisciplinary process that engages registered nurses, intake coordinators, nursing supervisors, and physicians throughout UWM’s four hospital campuses.
UW Medicine is recruiting for a dynamic and tenacious leader who will inspire and engage staff as the Transfer Center evolves its scope and impact. The ideal candidate will have strong management skills, demonstrated leadership experience, and a track record of making operational improvements. This position will manage a talented team and collaborate with clinical and administrative leadership across UW Medicine and the WWAMI region to increase transfer volumes, improve patient and stakeholder satisfaction, and improve Transfer Center operations. UWM is seeking candidates who are passionate about employee engagement, patient experience and service excellence, process improvement, quality and patient safety, and health equity and who have strong financial, operational, analytic, and implementation skills.
The Transfer Center Director, UW Medicine, will work closely with leadership and Transfer Center governance and oversight committees to develop a strategic plan and road map for improving how patients transfer into, between, and out of the UW Medicine health system. This position will participate in planning for a centralized UWM capacity management center and implement tactics to direct patients to the setting that best meets their clinical needs.
This Director must possess excellent verbal and written communication, a customer service orientation, and presentation skill while maintaining a high level of professionalism. This position requires the ability to exercise independent judgment and decision-making, as well as excellent organizational, analytic and critical thinking skills.
RESPONSIBILITIES include – but, are not limited to:
UW MEDICINE STRATEGIC PLANNING AND LEADERSHIP FUNCTIONS
Provides leadership and direction in accordance with organizational goals and objectives
Continually works on quality and performance improvement activities. Applies process improvement standards, strategies, and resources
Manages relationships with key stakeholders including outside hospitals, health systems and providers
Leads planning and development efforts in conjunction with the Offices of the President and Chief Medical Officer
Develops new programs and initiatives and executes system-directed plans
Works with administrative, operational and clinical leaders across the organization to develop and implement a 3-5 year strategic plan
HUMAN RESOURCES AND WORKFORCE DEVELOPMENT
Responsible for 35.0 FTE and directly supervises 17.0 FTE registered nurses.
Responsible for all unit HR functions and personnel
Directs the daily operations of the unit - monitors schedules, staffing, and addresses gaps and problems
Manages resources effectively to cover the unit’s operational functions
Oversees the Transfer Center’s QA/QI program
Responsible for the department-specific policies and procedures
Oversees emergency management planning
Consults other clinical departments, as appropriate, to collaborate in operations and performance improvement activities.
PATIENT CARE MANAGEMENT
Works with medical and nursing staff to deliver high quality, safe, equitable and coordinated care
Maintains knowledge based related to clinical area and practice standards
Incorporates best practices, patient safety, medical technology, and other services to support state-of-the art patient care.
Responds to patient safety events and takes steps to mitigate risks and adverse events
Develops, monitors, and manages the unit’s operating and capital budgets
Engages with finance partners and leverage business data analysis to drive strategic decisions
Monitors revenue sources, unit expenses and performance against budget
Develops and implements business plans
Monitors financial performance and provides appropriate reports to the Senior Director and Medical Director. Takes actions to correct problematic areas.
Manages operations to meet budgeted volume projections.
COMPLIANCE AND REGULATORY MANAGEMENT
Ensures adherence to compliance program policies and UWM standards of conduct
Ensures documentation standards
Completes audits and surveys on time and follows-up on problems identified through audit processes.
Other duties as assigned
CONDITIONS OF EMPLOYMENT: This position is located at Boeing Field but may include some work-at-home. Travel between UW Medicine entities is expected, and work hours may occasionally extend into evenings, nights and weekends.
REQUIREMENTS: Bachelor's degree in Nursing, business, healthcare administration, or related healthcare field.
6 to 8 years’ experience:
Comprehensive set of technical, financial, business, project management, and resource management skills.
Experience with MS Office suite of products (including high proficiency with Word, Excel, and PowerPoint)
Experience in developing content for and presenting in executive level meetings.
Organization Skills - proactively prioritizes, anticipates needs and effectively manages resources and budgets
Communication Skills - communicates clearly, persuasively and concisely both in verbal and written communication
Customer Orientation - establishes and maintains long-term relationships, building trust and respect by consistently meeting and exceeding expectations with internal and external customers, vendors, and stakeholders
Resilient, agile, and ability to work in a dynamic environment and under pressure
An equivalent combination of education and experience may substitute for stated requirements
Masters degree in business, healthcare or related field.
Clinical experience working in an acute care setting.
3+ years academic healthcare experience working directly with SOM departments and their leadership
Strong interpersonal and relationship building skills
Excellent written and verbal communication skills
Analytical and critical thinking abilities
Able to display and mine data to help make strategic & operational decisions
Holds people accountable for achieving their goals
Leads by example, creating a sense of energy, ownership, and personal commitment to the work
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.