White’s Residential and Family and Services JOB DESCRIPTION
Job Title: Program Manager
Department: Residential Services
Employment Status: Full-time/Regular/Exempt
Qualifications: A Christian with strong convictions who is also in agreement with White’s mission statement, Statement of Faith, and Code of Conduct. Applicant must be 21 years or older and have a minimum of a Bachelor’s degree; Human Services or related field of study. Three to five years residential/social service experience is required. Training and/or experience beyond the Bachelor's level in a human services area is desirable. Also, this person must be able to effectively lead and inspire others as a supervisor of a team and have good communica¬tion, interpersonal, and writing skills.
Reports to: Campus Life Director
Job Summary: Within the context of DCS Rules (465 IAC 2-9-48; 2-9-49) and COA Standards (TS 3.03, 3.04, 3.06, 3.07, 3.08), the Program Manager (PM) is responsible for hiring, training, and supervising direct care staff in an assigned cottage (up to ten staff members) and for creating and sustaining a therapeutic milieu and cottage culture that aligns with White’s values and unifies the staff and students. Must demonstrate sensitivity to White’s service population and commitment to student and staff development.
Culture and Milieu Management
• Establishes the shared values and expectations for cottage staff and students within his or her assigned cottages to create a vision for success and define factors by which culture can be assessed and modified over time. • Creates and reinforces a positive and therapeutic culture within specialized treatment areas; demonstrates the ability to work effectively with a variety of personalities and direct them toward a common vision and like-minded approach. • Evaluates staff members level of commitment and contribution to the positive culture by assessing the degree to which staff demonstrate that they share the mission, vision, and values established for each treatment programs (TREC, PATH, SMB, etc.). • Facilitate the integration of clinical treatment modalities into the milieu and work together within similar treatment disciplines to create consistency between cottages. • Meets regularly and work together with other relative Program Managers and treatment team members to create a similar treatment experience for youth among different cottages. • Develops houseparents treatment expertise thereby enabling them to effectively reinforce treatment principles in the milieu. • Attend/co-facilitate treatment and cottage council group meetings along with Case Managers and Houseparents, emphasizing to staff and student the importance of an integrated treatment team approach and teamwork among staff members in general.
Human Resource Coordination
• Hire and supervise direct care staff for assigned cottage; in collaboration with Human Resources, lead the recruitment and selection processes to ensure that Cottage teams consist of staff who are a strong mission-fit and who have the competence and skills necessary to contribute to a healthy environment and therapeutic milieu. • Complete timecard approval in ADP and provide PTO approval and cottage coverage; ensure staffing to student ratios are met at all times. • Complete direct care performance evaluations. • Complete Environment of Care checklists and provide feedback to cottage staff as directed by the Campus Life Director. • In concert with the Program Director and Case Manager, provide support and intervention to cottage staff during youth crises situations related primarily to staffing concerns.
• In conjunction with the Program Director, research and recommend additional evidence-based training programs for implementation within Residential Services. • With the Program Director and other treatment team members, work with Houseparents to maintain consistent application of new programming. • Ensure completion of Houseparent pre-service orientation (see Staff Training Policy) and that in-service training requirements are met on an annual basis. • Work closely with direct care staff to define individualized professional development plans that support broader succession planning and staff retention initiatives.
• Establish and implement consistent guidelines and expectations, including: dress code, group and environmental management, and social conduct. • Provide support, guidance and oversight within the cottage and campus community. • Conduct regular staff observations and provide positive and constructive feedback to employees on a timely basis. • Conduct monthly supervision meetings with cottage staff to assess and reinforce team members commitment and demonstration of shared values, to review program and staff training issues, and to guide professional development. • Complete Performance Correction documentation and implement effective performance improvement tactics, where appropriate, to Houseparents. • Supervise and interact effectively with Houseparents to motivate and guide them while reinforcing positive behaviors; ensure staff compliance with DCS rules and COA accreditation standards.
Residential Treatment Coordination
• Provide consultation, support, and supervision to Houseparents for youth behavioral issues. Intervene in high risk situations when necessary or directed. • Review and debrief Houseparents following physical restraints to ensure therapeutic and proper tactics are being employed and to manage risk. • Oversee the development of self-determination groups in assigned cottages.
• Ensure compliance with all agency policies and procedures, regulatory, accreditation, and funding source rules and regulations (DCS, Health Department, COA, etc.) • Maintain record of reportable DCS incidents for monthly DCS report. • Participate in Residential PQI: Report and analyze program data; Participate in regular residential PQI meetings; Debrief significant incidents when scheduled; With the Program Director, oversee CbS data collection and improvement planning process. • Complete monthly cottage inspections. • Administrative back-up on-call as deemed necessary by Campus Life Director or other appointed administrative staff.
Skills, Supervision, Knowledge, and Ability
• Must be dependable, well organized, and an effective people and time manager. • Must have the skills and abilities to supervise direct care staff. • Must demonstrate the ability to provide effective and direct feedback to staff regarding performance. • Must have the ability to clearly, concisely, and professionally communicate ideas and create a shared idea through good verbal and written skills. • Must be knowledgeable of DCS Rules and COA standards regarding supervision. • Must be knowledgeable of mental health diagnoses and services. • Must be genuine, empathetic, and emotionally connected in helping Houseparents work with designated population. • Must be skilled at assembling and managing a team. That is, one who enjoys working closely with other staff members and has the ability to be flexible, adaptive, and positive in his/her interactions with others including those supervised, peers, and others with whom White's interacts in fulfilling its goals and mission. • Must maintain professional boundaries and confidentiality. • Must be proficient in the use of Microsoft WORD, EXCEL, and Outlook. • Must have a valid driver's license. • Must be committed to the Mission, Core Values, and Vision of White’s Residential and Family Services.
Physical Demands of Position
• Must be able to actively participate in the physical restraint of youths who are in crisis (must meet the requirements of Mindset physical restraints). • Must be able to drive for long periods of time (trips may require over ten hours of driving in one day). • Must be able to do extensive walking, participate in cottage recreation, and do physical labor (that involves lifting and bending) with residents. • Must be able to meet regular, and sometime short, deadlines on supervision documentation, youth treatment documentation, correspondence, and other assignments.
• Program Managers may be required to live on campus. • Normal scheduled work hours are Monday through Friday from 8:00 a.m. to 4:30 p.m. Program Managers will be required to personally provide coverage for shifts that are unable to be filled with direct care staff. • Work every eighth weekend (Friday 8:00 a.m. to Monday 8:00 a.m.) as an on-call/support person, which involves pursuing runaways, assisting campus supervisor in discipline problems, serving as Houseparent, providing transportation, supervising campus activities (meals, special events, chapel, etc., and performing other duties as requested by the campus supervisor). • Work one day a week (Mon.-Thurs.) as an on-call/support person (24 hour period: 8:00 a.m. to 8:00 a.m.). • Work holidays as scheduled except Christmas Day and Thanksgiving Day. If Christmas falls on a Program Manager’s normal day or weekend on duty, then he/she will work Christmas and be off Thanksgiving. Otherwise, he/she will normally work Thanksgiving and be off on Christmas. • Must be able to work with residents' medical problems, which may include exposure to bodily fluids.
A Christian with strong convictions who is also in agreement with White’s mission statement, Statement of Faith, and Code of Conduct. Applicant must be 21 years or older and have a minimum of a Bachelor’s degree; Human Services or related field of study. Three to five years residential/social service experience is required. Training and/or experience beyond the Bachelor's level in a human services area is desirable. Also, this person must be able to effectively lead and inspire others as a supervisor of a team and have good communica¬tion, interpersonal, and writing skills.
Internal Number: 1
About White's Residential and Family Services
White’s Residential & Family Services is a nonprofit social services organization that works to redirect, rebuild and restore children, teens and families through emotional healing, personal development and spiritual growth. White’s is a faith-living organization — a legacy from our Quaker roots and a vision first conceived by our founder Josiah White in 1850. True to this core value, sacrificial service is a priority in everything we do. White’s believes “no child is exempt,” meaning that White’s strives to serve every child in need, regardless of background or circumstance.For more than 160 years, White’s has helped families in crisis, in transition and in need of support through its accredited and comprehensive continuum of community- and home-based services, foster care, adoption and residential treatment programs.